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Frequently Asked Questions

You have questions; we’ve compiled answers to the most popular ones. Save time by reviewing our answers below, chances are, the answer is here.

Account Information

How can I increase my credit limit?
There is not a credit limit increase program at this time.
How up-to-date is the current balance information?
The current balance is updated nightly and may not reflect all transactions (payments, purchases and other adjustments) on your account.

Payments

What are my options for making a payment to this account?
You can make an immediate payment online through this web site, call us to take a payment over the phone with a checking or savings account, make a payment through MoneyGram, or send your check or money order through the mail.

If you send your check or money order through the mail, be sure to include your account number on the payment and send to:

Genesis FS Card Services
PO Box 84049
Columbus, GA 31908-4049
How can I avoid late payment fees?
As soon as you get your monthly billing statement, check the Payment Due Date and monthly Minimum Payment Due. Make sure you pay at least the monthly minimum payment each month by your payment due date. If you mail your payment, please allow at least seven (7) business days for postal delivery. You can also make an online payment through this website or call us to make payment over the telephone.
What information do I need to make a MoneyGram payment?
If you'd like to make a payment using MoneyGram, you'll need the following information: Find your nearest MoneyGram location at www.moneygram.com.
Company Name: Genesis FS Card Services
Receive Code: 4911
When will my online payment post to my account?
The payment cut off time for online payments is 5:00 p.m., Pacific Time. This means, if we receive your online payment prior to 5 p.m., Pacific Time, your payment will be credited to your account as of the calendar date it was received. If we receive your payment after 5 p.m., Pacific Time, your payment will be credited as of the next calendar date.

Still Have Questions?

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